14 July 2010

Customer Service, China Style

I'm flying to Seoul to see some friends on Friday.  I booked through ctrip.com (pretty good deals) a few weeks ago and today I get this call (bear in mind, I still don't have a phone here, so my coworker hands me her phone with a slightly confused look, "I think it's for you"):


Roger?
  You mean, [I give my full name, which does not include Roger]?
Yes, hallow!  I just receive call from airline.  Your flight cancel.
  Ummmm, I'm sorry, could you repeat that?
Original Shanghai Air flight cancel.  New flight MU [XXXX] at ah [inaudible] 5
  5am???!??
Nine-oh-five Terminal 1 Pudong.  So take your passport there.  I suggest maybe you get there 2 hour.  Thank you. [click]


My head is still spinning.  So much for my Star Alliance miles.  At least I still get to go to Seoul (fingers crossed) :-)

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